- TENANT FAQ
Your Questions, Answered.
Find clear, helpful answers to common questions about renting with REI Investments, from applications and approval to leases, payments, move-ins, maintenance, pets, and more. We’re here to make the rental process simple, transparent, and stress-free.
QUALITY HOMES
Well-maintained homes in great neighborhoods.
AFFORDABLE PRICES
Fair rental rates that fit your budget.
EASY PROCESS
Simple application and fast approvals.
RESPONSIVE SUPPORT
We're here to help every step of the way.
APPLICATION & APPROVAL
How do I apply for a home?
You can apply online by selecting Apply Now on an available property or using the Apply for a Home button on our website. Complete the application and provide the required information and documents. Our team will review your application and contact you with the next steps.
What are the requirements to qualify?
Applicants must meet our rental requirements, which may include income verification, rental history, credit review, and a background check. Specific requirements may vary by property.
How long does it take to get approved?
Approval times can vary depending on how quickly we receive the required information and documents. Our team will keep you updated throughout the process.
Is there an application fee?
Application fees may apply depending on the property. Any applicable fee will be communicated before you submit your application.
Can I apply for more than one home?
Yes. If you’re interested in multiple available properties, contact our team to discuss the best way to apply.
LEASE & PAYMENTS
How much is the security deposit?
Security deposits vary depending on the property and rental terms. Your required deposit will be provided during the application and leasing process.
When is rent due?
Rent is due according to the payment schedule outlined in your lease agreement.
What payment methods do you accept?
Available payment methods may vary. Your lease and resident payment information will provide details on the available options.
Can I pay my rent online?
If online payments are available for your property, our team will provide instructions for accessing the resident payment system.
What happens if my rent payment is late?
Late payments may be subject to the terms and fees outlined in your lease agreement. Contact our team as soon as possible if you expect a payment issue.
MOVE-IN
How do I schedule a move-in?
Once your lease is approved and signed and all required move-in requirements are completed, our team will provide information about scheduling your move-in.
What is included in my new home?
What is included varies by property. Review the individual property listing and lease agreement for specific details.
Do I need to set up utilities?
Utility responsibilities vary by property. Your lease will specify which utilities are your responsibility and which, if any, are included.
When will I receive my keys?
Keys are provided according to the property’s move-in requirements after all required steps have been completed.
MAINTENANCE & REPAIRS
How do I submit a maintenance request?
Submit your maintenance request through the designated resident communication or maintenance system provided by REI Investments.
What should I do in a maintenance emergency?
For urgent maintenance issues that could cause significant damage or create an immediate safety concern, contact our team using the emergency instructions provided with your lease.
How quickly are maintenance requests handled?
Response times depend on the type and urgency of the request. Emergency issues receive priority, while routine requests are handled as quickly as possible.
Can I make repairs myself?
Please contact REI Investments before making significant repairs or modifications to your rental home. Some repairs may require approval or a qualified professional.
PETS
Are pets allowed in REI Investments homes?
Pet policies vary by property. Check the individual listing or contact our team to confirm whether pets are permitted.
Is there a pet fee or deposit?
Additional pet fees or deposits may apply depending on the property and applicable rental terms.
Are there restrictions on the type or number of pets?
Some properties may have restrictions regarding the number, size, or type of pets allowed. Contact us for property-specific information.
Do I need approval for a pet?
Yes. If pets are permitted, residents should receive approval before bringing a pet into the property.
PARKING & AMENITIES
Is parking included with my rental?
Parking availability varies by property. Check the property listing or lease for specific parking information.
Are there additional amenities included?
Amenities vary from home to home. Available features will be listed with the individual property.
Can I have guests stay at my home?
Guests are generally permitted subject to the terms of your lease. Review your lease agreement for any applicable guest policies.
Can I make changes or improvements to the property?
Any alterations or improvements should be approved by REI Investments before work begins.
GENERAL
How can I contact REI Investments?
You can contact our team through the Contact Us page, by phone, or by email. We’re happy to help with questions about available homes, applications, leases, and resident needs.
How can I find available rental homes?
Visit our Find a Home page to browse available properties and search by location, bedrooms, bathrooms, and maximum rent.
Do you accept housing assistance?
Policies regarding housing assistance may vary by property. Contact our team to discuss your specific situation and available options.
What if I don't see a home that fits my needs?
New rental homes may become available regularly. Contact us to ask about upcoming properties or joining our waitlist.
Who do I contact if I have another question?
Our team is here to help. If you can’t find the answer you’re looking for, contact REI Investments and we’ll be happy to assist you.
HAVE A QUESTION?
We're here to help. Contact our team and we'll get back to you as soon as possible.
